| Quality standarts |
Our main goal is the market supply of goods and services with the quality that satisfies customer demands and expectations aiming at company economic prosperity and employees’ welfare increase.
Our quality policy is based on the long-termed goals of our enterprise and goals within the quality field. It anticipates:
- Customer satisfaction index increase;
- Regular customer network enlargement;
- Losses prevention due to unsatisfactory quality.
Quality policy and goals are realized by:
- Systematic demand and customer investigation, fullfilment of the actions which will ensure organization readiness to their provision;
- Follow-up of “supplier – customer” principle in every department. Customers’ satisfaction;
- Continuous monitoring of management processes and fullfilment of on-time corrective and warning actions aiming at constant customers’ satisfaction and quality management system improvement.
- Continuous training system development and personnel skills increase.
Methods:
- To develop the sense of individual responsibility for the final result of every employee with the help of devolution;
- To utilize statistical, economical and sociological methods of measurement and performance assessment.
Principles:
- Department is the single team, the manager is responsible for its formation;
- Quality is the credo and responsibility of every one;
- Customers’ satisfaction is a warrant of enterprise success in the future.
- Continuous competence increase is the obligation of every worker and responsibility of the company
Company management takes the responsibility:
- To consider regularly the quality programme fullfilment and take decisions within the quality field;
- To bear personal responsibility for declarated management policy implementation.
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About company
